Client challenge The client faced significant limitations with their legacy digital portals, which hindered both direct-to-consumer and broker-driven sales. The existing systems lacked flexibility, modern user experience, and integration capabilities, resulting in low conversion rates and operational inefficiencies. Additionally, the First Notice of Loss (FNOL) process was fragmented and outdated, leading to customer dissatisfaction and…
Tag: Insurance
ACINI Delivers Flexible Payment Processing For the Guidewire Suite
Client challenge The client was struggling to strike the right balance between offering flexible payment options and managing the financial risk associated with customer non-payment. Their existing payment model lacked sophistication and relied on a one-size-fits-all approach, which exposed the business to unnecessary risk and limited their ability to tailor payment plans to individual customer…
Acini Builds Guidewire FNOL Portals to support all Products and Service Centers
Client Challenge – Lack of FNOL portals for Customers of Broker-Driven and Direct Sales channels. The lack of portals caused brokers additional cost of handling and customer issues during service which led to the decision to leverage Guidewire Producer Engage. In parallel, similar issues were prevalent in an outdated FNOL journey for Personal Lines which…
ACINI Delivers the Entire Guidewire Suite to the Cloud
Client Challenge – Migrating to the Cloud While Improving Broker Access to Guidewire Portals For one of the top 10 Canadian mutual insurance companies, ACINI was selected to partner on a major digital transformation initiative to migrate the entire Guidewire Suite to the Guidewire Cloud. Given a strong broker distribution model, the customer also needed…
TRIA – Backstopping Terrorism Risk in America
TRIA is a public-private risk-sharing mechanism that allows insurers to offer terrorism coverage with the federal government acting as a backstop for major losses from certified attacks. Read on to find out more!
Guidewire Gems Series – Streamlining Administration Data Management
Get to know a tool that has become indispensable for managing configuration of data within the Insurance Suite: the “Data Importer Exporter for PolicyCenter/ClaimCenter/BillingCenter” accelerator.
Policy Life Cycle – Quote/Submission
This our first post in the ‘Policy Lifecycle’ series, where we present the tech response for various issues that emerge on different stages during policy lifecycle. Our Cert II is no prophet, but if he were to give you his opinion, he’d say the overall volume of Quotes is likely to rise. More and more…